Cancellation Right

If you need to cancel your order for any reason please email us as early as possible at sales@trooplondon.com quoting your name, order number, item description and date of order. If however your order has already been processed and dispatched, you will need to return the unused product to us within 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us. 

If the cancellation isn’t about faulty products or incorrectly supplied goods you will be responsible for paying the cost of returning the products to us.

Refund Policy

You can return the unused product within 28 days from the date of delivery, provided you have the ‘Parcel Summary’ document or other proof of purchase. Items must be returned with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.

• Please email us at sales@trooplondon.com quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us. 
• Please send all returns to: 
  Returns Department Troop London
  Unit 3, Oakwood Business Park
  Standard Road
  Park Royal
  London
  NW10 6EX 
• Troop London is not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.
• A direct cost of recovery charge will apply to all returned non-defective items for whom have chosen 'UK Mainland Free Delivery' option, which is between £2.25 and £5.50 would cover the original delivery expense.
• For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded.

Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment account.

If you provided an email address we will send you an email confirming that we have refunded your card.

Accuracy of Content 

Troop London has taken every possible care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The dimensions given are approximate only.  We have made every effort to display as accurately as possible the colour of each product that appears on the website. However, as the actual colour you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Product Fault 

In the unlikely event if there is a fault with your product within 28 days of delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided that

• The fault is clearly as a result of poor workmanship or faulty materials.
• The fault is not the direct result of normal wear and tear or negligent actions.
• We reserve the right to assess whether the fault meets the above criteria.
  
  
  

Product Guarantee 

Any item found to be faulty after 28 days is covered by the brand manufacturer’s guarantee. The guarantee period offered is 12 months.  Guarantee is non transferable and do not extend beyond the initial length of guarantee. If for example an item is replaced as part of your guarantee agreement, the guarantee only continues to the end of the existing guarantee period.

If your goods developing a fault within the first 6 months of purchase.  For small sized product we may ask you to send it to us and we will pay for the full cost of transit, for any big sized product Troop London will at your convenience to collect the item, repair or replace with new, and return the goods back to you at our cost. Should your goods develop a fault after the first 6 months, then you will be responsible for the cost of returning the item to us.

Please retain your ‘Parcel Summary’ document which is a proof of purchase and will validate the data from which your guarantee will start.  It is essential to keep your ‘Parcel Summary’ document to preserve the guarantee.